Thanks in advance. Once you sign a contract, you are legally committed and it doesn’t matter what you’ve been told verbally. I would be very grateful for you advice! If so, you should be able to complain about their servicing behaviour and that should be enough for them to waive the new sale. In this situation shall I keep both cars or what are my rights. Is this covered under warranty? The dealer’s side could argue that you have effectively accepted the lack of warranty by doing so rather than doing something about it at the time. We have gone through Resolver and the person is asking us to take the car back to Vauxhall (At our cost again) for them to look at and we are refusing because we have already done this and paid out for it. Second Hand Car warranty and Used Car Warranties; Should I Buy a Used Car Without a Warranty? You need a valid reason to show that the whole car can be considered faulty. Service book indicates that next service is due in Feb 2019 however when i checked DVLA records it was showing that car service is due on July 2018. After 4 weeks i got it checked by independent specialist as i was getting worried after spending £23K on car. We have just bought what was supposed to be a Mini chili. He agreed i acted reasonably, and in doing so, able to advise there was no compression on one cylinder. You are outside the six-month window provided by the Consumer Rights Act for rejecting the car under favourable legal terms. Hi Eddie. Hi Darren. We are a family operated business where service and trust have a face. If it makes you shudder to think how much a breakdown could cost you, this could be the … I’ve asked for a copy of the warranty but so far he seems to be avoiding providing it. If it was reported after 30 days the dealer does have the right to reduce the value, but it wasn’t The time it takes to repair your car is added to the warranty period. For more information, have a read of our guide to rejecting a faulty car. Batteries are a wear and tear item, so won’t be covered under warranty – sometimes they will last for years, sometimes only months, depending on how the car has been used (which may have been since you bought it or by the previous owner). The problem is that we paid him cash and we have tried to track down the dealer which apparently doesn’t exist and all the contact number from AutoTrader are switched off. I can’t prove the fault was there in the first 6mth as the trader never gave me receipts for the work and as I said disappeared but I have 2 independent mechanic stating it was ongoing electrical issues. Now thirty days from purchase, after stalling waiting for people to get back from holiday then people on bank holiday breaks, they have agreed to take the car back and refund minus about £450 for depreciation of “book value”. They then give it back to me without saying anything etc etc. Been quotes over 4k by audi! Hi Anton. The car was advertised and sold to me as having the remainder of the manufacturer’s warranty, 3.5 years left. When purchasing the car, I questioned a funny sound the clutch was making but was told it needed some lubricant and it’s fine. The same company have botched the steering rack up and dropped my car off the ramp damaging bodywork . We can’t offer advice on what your rights are, so you will need to speak to someone in your own state (or at least your own country). I did a test drive and it seemed fine but showed few faults to the seller. I have had to take the car back in for repair/issues 4 times since taking it home. If it’s a business-use vehicle, then your rights are usually different to a private-use vehicle. Three individual warranty claims on used cars sold by the RAC Dealer Network topped £6,000 each this year, new figures show. I bought an Audi A7 nearly 2 months ago. Second Hand Cars With Warranty - Our extended warranty will cover mechanical breakdown of your vehicle, so protect yourself from unexpected costs, buy extended auto warranty online right now. It’s a 13k 4 year old car brought from a sytner car group so would expect to feel somewhat assured and safe buying from them!! Secondly, any dealer can sell a warranty because the dealer is not providing the warranty – they are acting as an agent for the warranty provider. How many times can VW attempt to make repairs before accepting that the panoramic sunroof is not fit for purpose. If it was a new car, your warranty would be valid anywhere in the EU so this wouldn’t be an issue. Nervous of getting a bodge job, do I have the right to get it fixed at a garage of my choice? What should I be requesting? Am i able to return / request repair under 30days by law ? You’d need to get a copy of the original advertisement or sales contract that stated that the car came with a three-month warranty to have any hope of getting the work covered. It cost me £399. Should I complain verbally or write a letter to general manager? They are only forced to declare damage if the car has been written off by an insurer and repaired (which is legal if the damage is below a certain level). Either way, it should be easily fixable and is not going to be grounds to reject the vehicle under the Consumer Rights Act. No different than if your car is stolen and your car insurer covers you for the cost of a replacement. We left the dealership but never received anything regarding the warranty. Is the dealer responsible to repair this fault / can I reject the car? so then after having the car more then a month they call me and tell me that a bank couldnt finance me. They confirmed it was not safe to drive and supplied me with a courtesy car (after a lot of phone calls and telling me I wasn’t I entitled) well I phone them today and the part is Still on back order. My issue though is that other than the Autotrade ads, there’s nothing written anywhere that explicitly says they had confirmed the car came with 6 month warranty. Hi Raah. g) Used Vehicle Warranty. After 4 weeks i got it checked by independent specialist as i was getting worried after spending £23K on car. However, given that you queried the clutch during the sale, you should be able to make a claim for rejecting the vehicle. Two different garages have said the car doesn’t seem to have been maintained properly. At Car.co.uk, we use plain English to explain your cover – and if we say it’s covered, we won’t look for sneaky ways to avoid putting your car right. Shortly after the gearbox started making crunching noise very occasionally (I think it was an existing fault to be honest. You can try to argue that it’s unreasonable to go back to the original selling dealer, but there’s no real obligation for them to agree to have it repaired elsewhere. Use these tips to determine what you need and what company you should choose. Don’t want to pay £100 for something that was never supplied on day 1. I got an Audi A1 2012 plate in May 2017, 55,000 miles-ish, standard 3 month warranty, on a PCP plan. Check your purchase documents, or contact your dealership for details. Since you’re no longer under warranty, I would suggest going to a Volkswagen dealer or independent Volkswagen specialist to get it fixed properly. Hello I just bought a car 31 days ago, just before I left the dealership the management lights came on and the dealer sent me to a garage near them to have it diagnosed and it came out Egr fault turn it off asked me to drive around if it comes back let them know, it came back on my way home again about an hour as I’m about 2hours drive from the dealership, so the dealer told me to take it to my garage have it diagnosed and let him know the cost and they will pay for it if reasonable, which I made them aware today but just today the car overheated which is a different problem altogether my mechanic added coolant and told me to drive and if it happens again I should let him know. I’m going to pursue this but have the additional problem of having the breakdown happen in France. The car is 2012 and she paid £6000 for it. Would this be covered under the warranty. However that noise had always been there. It would be a difficult case to win unless the car is near-new and/or very low mileage. I don’t strictly remember receiving this ‘pack’. Should I still include the warranty company in the complaint? But they waited a month or more to tell me, Not just that they took 2 payments of $250. They’ve said as it’s outwith the 28 days, there’s nothing they can do. Hi Mandy. They then said that I’d need to bring it to them but they were moving so couldn’t look at it for a few weeks. Please tell me where i stand? It’s difficult to justify the cost of even the cheapest used car warranty when you consider the endless exclusions, pricey premiums and low average expense of yearly repairs. Hi James. Can you tell me what rights we have? The car was fine for a while then 4 weeks ago (4 months after buying it) it did it again, but this time gearbox fault was displayed on the dash, I called the garage, they advised me to turn it off and then on to see if the fault cleared, it did. Hence there is not actual proof as it was phone conversation. If you are buying a used car, it can be confusing as to what to expect in terms of a used car warranty and what your rights are when something goes wrong. on 09/07/2020 I took my car in for a service which cost £228.00 which cleared the fault but the wipers were still an issue. Unfortunately, most van buyers are not using their vehicles for purely personal purposes, so the Consumer Rights Act does not apply. Bought a 2010 Suzuki Grand Vitara dis from a reputable car dealer near me and picked it up 6 weeks go, after they had done their after sales checks. Hi Jamie. If the warranty hasn’t been registered then your cooling-off period shouldn’t have started. Firstly, you can’t be driving a car around if it is not taxed. whilst the car was there I told them to complete an MOT, and apparently the car had many faults and had failed the test. I will try to call the dealer today to speak to him again. I don’t think there’s any legal issue with a dealer asking you to pay for them to reproduce purchase documents. Thanks. The car has to be serviced on time, every time, for the manufacturer’s warranty to be valid, but you don’t have to have the car serviced by a franchised dealer thanks to EU law. It’s probably correct, but the sales executive at the dealership should be able to give you the contact details of the warranty provider so you can check with them directly. Hello I brought a car on the 16th November. They told me to take it back to Ford as they thought it was the ABS. It only happens occasionally). It would be easy for me to just accept their offer as I need the money to buy a replacement vehicle, but can’t help they are taking advantage and writing another £500 off, is something I simply cant afford to do unless I clearly don’t have a leg to stand on. Hi. Hi I purchased a second hand car from a small car sales site, it drove ok but the next day the gears started crunching from 3rd to 2nd, I took it back and they took it to a garage to look at it and other things I found wrong with it. Reading the T&C’s / Service requirements section it states “The vehicle must be subjected to the (company name) LIFELINE service at the supplying (company name) Dealership.” Do these ‘Third party’ warrenties have to comply with New Block Exemption Regulation? I wouldn’t want to drive the car back to him as I’d probably lose the brakes before getting there. Hi Stuart, I hope you can help. Took it home & booked it in with my regular garage for a check. My sales agreement has no warranty written on so how are we placed? On driving it home, I could tell that there was something wrong with, a noise comimg from the gearbox. We had some issues fixed, which we paid for personally, as it was less headache. A refund as lost confidence in ford And the car. This I have tried to do with no success. My bank has not been on my side either as yet. They had the car for 2 weeks, returning it just be Christmas. Where would I stand regarding these issues as we are looking to take this legal and would appreciate any advice you can help with! I really needed a car so I bought one a little over a month ago. Any help will be appreciated. When buying a car, The trader is unlikely to agree to you taking it to your garage of choice, as they would have little say on the costs. Hi Tracey. I’ve tried to talk to the same owner person but he says he’s not working at the same company etc just trying to fob me off. The operative has been moved elsewhere, they now tell me my warranty is void, and have charged me £50 just to tell me my abs sensor is faulty + £150 to fix it if required. The car is just for my personal use. They only gave him 1month warranty on it now the gear box and the clutch has gone. Discover FordPass Download the App. My local garage confirmed the turbo seals are leaking, the garage supposedly claimed that a full mechanical check is done on every vehicle but unsure how they would of missed this? Hi Hi Stuart I refuse to pay anymore than the £385 contribution as I can’t afford it and I do not feel that I’m legally obliged to. It could be driving style, or a problem with the gearbox that connects to the clutch. We know that the car is not right, supported by the fact that the replacement loan car, which was another Macan, showed no such issues. Thanks you, Hi,i bought a used car less than 3 months ago and I am having problems with engaging the gears. When buying your next car, you’ll want to avoid any expensive surprises. You will need to find out exactly what the problem is that is causing the alarm to keep triggering – it’s often a short circuit somewhere in the system. Hi I bought a MINI Coupé from the car shop 24th September a few things were wrong: an intermittent fan, the display console switching off constantly and a rubbing sound as it’s steered to the left. its undrivable at the moment as its become a hazard. However, HPI does have a guarantee on the accuracy of its information, which you can read about on their website. After 8 months the car broke down on the motorway on a long journey. The issue it turns out is that the dealership never took out the warranty at all. For more information, have a read of our guide to rejecting a faulty car. Our current market means there are loads of good quality, well priced used cars to choose from. My son bought a car without warranty from a garage two days ago now it’s leaking oil badly. This article was originally written in April 2017, and was updated in April 2019. Obviously, that can happen at any time and is not covered by warranty (in fact, I have had this exact situation this week!). I intend to update my complaint with the motor ombudsman. This was also stated on the sales invoice. I managed to speak to them and advised that they have had the car 3 weeks and the repairs should have been completed by now. I didn’t specify in the advert that the car was sold as seen but I was also unaware of any problems. I am a Republic of Ireland resident. What are my rights here? If you’re buying or selling a hybrid Hyundai, there’s something else you should know. I did and he offered repair at the garage his company uses (not mentioning I’d invalidate anything if I continued to have it fixed at the garage I use) but I didn’t trust him so, to cut a long story short he eventually agreed to send me a cheque for £150, nowhere near the £500 it had cost me at my garage, but I had no choice other than to accept. Hard to say without knowing the nature of the faults. Hi Stuart. Please give me an answerr as soon as possible. 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